Terms of Service

Effective Date: 10 Augusts 2025

Welcome to Bakhoorah. By accessing or using our website, www.bakhoorah.com, and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a purchase.


1. Introduction

Bakhoorah is committed to providing high-quality, luxurious products that combine tradition with modern technology. Our 2-in-1 Electric Incense Burner is designed to offer a flameless, smokeless incense experience for both your hair and home. By using our website and services, you agree to these Terms of Service (the "Agreement").


2. Products and Services

Our website, www.bakhoorah.com, is an online platform offering the Bakhoorah 2-in-1 Electric Incense Burner with Hair Comb. We also provide related products such as bakhoor and oud.

  • Product Descriptions: We strive to ensure that all product descriptions and images are accurate. However, there may be slight variations due to lighting, image resolution, or product packaging.
  • Availability: Products are subject to availability. We reserve the right to discontinue any product or service at any time without prior notice.

3. Orders and Payment

  • Placing an Order: By placing an order on our website, you are making an offer to purchase the product(s) in your cart. We reserve the right to accept or reject your order for any reason, including product availability or pricing errors.
  • Pricing: All prices are listed in UAE Dirhams (AED). We reserve the right to change prices at any time without notice.
  • Payment: We accept payments through secure methods such as credit cards, debit cards, and PayPal. All payments must be made in full before shipment.

4. Shipping and Delivery

  • Shipping Policy: We offer free shipping within the UAE. Orders will be processed and shipped within 2-5 business days after the payment is confirmed.
  • International Shipping: At this time, we only offer domestic shipping within the UAE. International orders may be considered in the future.
  • Delivery Time: Standard delivery takes 2-5 business days within the UAE. Delivery times may vary depending on your location and external factors like public holidays.

5. Returns and Refunds

  • Return Policy: We accept returns within 30 days of receiving the product, provided the item is unused, in its original packaging, and in a saleable condition. To initiate a return, please contact us at bakhoorahuae@gmail.com.
  • Refunds: Once we receive and inspect the returned product, we will process your refund. Refunds will be issued to the original payment method.
  • Exclusions: We do not accept returns for products that have been opened, used, or damaged by the customer.

6. Warranty

  • 1-Year Warranty: The Bakhoorah 2-in-1 Electric Incense Burner comes with a 1-year warranty. This covers any manufacturing defects or issues with the product’s functionality. If the product malfunctions due to a defect, please contact us at bakhoorahuae@gmail.com, and we will arrange for a replacement or repair.


7. User Conduct

  • Usage: You agree to use our products and website in a responsible manner. The products purchased are for personal use only and cannot be resold without explicit permission.
  • Prohibited Actions: You may not engage in activities that damage, disable, or interfere with the operation of our website, products, or services.

8. Privacy and Data Protection

  • Privacy Policy: We value your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for information on how we collect, use, and protect your data.
  • Data Collection: When you place an order or sign up for our services, we collect personal data, such as your name, email address, shipping address, and payment information. This data is used to process your order and communicate with you.

9. Limitations of Liability

Bakhoorah is not liable for any direct, indirect, incidental, special, or consequential damages arising from your use or inability to use our website, products, or services. We are not responsible for any damages caused by misuse or improper handling of our products.


10. Intellectual Property

  • Copyright: All content on our website, including but not limited to text, images, logos, graphics, and designs, is the property of Bakhoorah and is protected by copyright law.
  • Trademark: The name Bakhoorah, as well as all associated logos and trademarks, are the intellectual property of Bakhoorah.

11. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. By continuing to use our services, you agree to the updated terms.


12. Contact Us

For any questions or concerns regarding our Terms of Service or if you need assistance with returns, shipping, or any other matter, please contact us:

Email: bakhoorahuae@gmail.com

We are here to help and ensure that your shopping experience with us is smooth and enjoyable.


13. Governing Law

These Terms of Service are governed by the laws of the United Arab Emirates (UAE). Any disputes arising under these terms will be resolved in the courts located in the UAE

By using our website and purchasing our products, you acknowledge and agree to these Terms of Service. We thank you for choosing Bakhoorah and look forward to serving you!