Shipping Policy

Thank you for shopping with Bakhoorah! We are committed to providing you with high-quality products and ensuring your shopping experience is as smooth as possible. Below is our detailed Shipping Policy to help you understand how we handle the shipping and delivery process.

1. Order Processing

Once you place your order, our team will process it as quickly as possible. We strive to dispatch all orders within 1-2 business days of receiving them. Please note that orders placed during weekends or public holidays may take longer to process.

2. Shipping Locations

We currently offer shipping within the United Arab Emirates. Unfortunately, we do not offer international shipping at this time, but we are working to expand our reach in the future.

3. Shipping Methods & Delivery Times

  • Standard Shipping: We offer standard delivery within the UAE with an estimated delivery time of 2-5 business days, depending on your location.

  • Express Shipping: For a faster delivery, we offer express shipping, which takes 1-2 business days for delivery, available at an additional cost.

4. Shipping Costs

  • Free Shipping: We offer free standard shipping on all orders within the UAE.

  • Express Shipping: Express shipping rates will be calculated at checkout depending on your location and order size.

5. Order Tracking

Once your order has been dispatched, you will receive an email notification with your tracking number. You can use this to track the progress of your delivery. If you experience any issues with tracking or delivery, please contact our support team at bakhoorahuae@gmail.com.

6. Delivery Issues

We strive to ensure all deliveries are completed successfully. However, in the event of an undelivered package, wrong address issues, or delays, please get in touch with us immediately at bakhoorahuae@gmail.com. We will work with the shipping carrier to resolve the issue as quickly as possible.

7. Shipping Insurance

All shipments are covered under standard shipping insurance, meaning if your package is lost or damaged in transit, we will work with the shipping provider to resolve the issue. For any damaged goods upon arrival, please contact us with pictures within 48 hours of delivery so we can assist with a replacement or refund.

8. International Shipping

Currently, we only offer shipping within the UAE. We plan to expand our shipping options in the future, and we will update our policy when we begin offering international shipping.

9. Customer Responsibility

It is the customer’s responsibility to provide accurate shipping information. Please ensure your shipping address is correct before finalizing the order. We are not responsible for delays or misdeliveries caused by incorrect address information provided at checkout.

10. Contact Us

If you have any questions or concerns about your order or need assistance with shipping, please feel free to reach out to us at bakhoorahuae@gmail.com. Our team is here to assist you with any issues you may encounter.

Thank You for Choosing Bakhoorah!

We appreciate your business and look forward to providing you with the best in quality and service. Enjoy your Bakhoorah 2-in-1 Electric Incense Burner and the luxurious fragrance it brings into your daily life.