Privacy Policy

Effective Date: 10 August, 2025

At Bakhoorah, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit and shop on our website. By accessing or using our services, you agree to the terms set out in this policy.

1. Information We Collect

When you use our website, we collect the following types of information:

  • Personal Information: This includes your name, email address, phone number, shipping address, and payment information that you provide when placing an order, subscribing to our newsletter, or contacting us.

  • Usage Information: This includes data such as your IP address, browser type, device type, and pages viewed on our website. This data is used to enhance user experience and for internal analytics.

  • Cookies and Tracking Technologies: We use cookies to track website usage and improve the performance and usability of our site. Cookies help us remember your preferences and ensure that you have a seamless shopping experience.

2. How We Use Your Information

The information we collect is used for the following purposes:

  • Processing Orders: We use your personal and payment details to process and fulfill your orders, including shipping and communication related to your purchases.

  • Customer Support: To provide support and respond to your inquiries, complaints, and requests for returns or exchanges.

  • Marketing: We may use your email address to send promotional materials, special offers, and updates about new products or services. You can opt-out of these communications at any time by clicking the "unsubscribe" link in our emails.

  • Improving User Experience: We may use your browsing and usage data to analyze website performance, optimize our services, and enhance the user experience.

  • Legal Compliance: To comply with any legal obligations or to protect the rights, safety, and security of our business and customers.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with third-party service providers under the following circumstances:

  • Shipping and Delivery Services: We share your shipping address with trusted shipping companies to fulfill your orders.

  • Payment Processors: We use secure third-party payment processors to handle financial transactions. These providers only have access to the necessary data required for payment processing.

  • Legal Requirements: We may disclose your information if required to do so by law, court order, or other legal processes.

4. Data Security

We implement industry-standard security measures to protect your personal information. This includes encryption and Secure Sockets Layer (SSL) technology to ensure your sensitive data is transmitted securely. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the right to:

  • Access and Update Your Information: You can access, update, or delete your personal information by logging into your account or contacting us directly.

  • Opt-Out of Marketing Communications: You may opt-out of receiving promotional emails by following the "unsubscribe" instructions in our emails or by contacting us directly at bakhoorahuae@gmail.com.

  • Request Deletion of Your Data: You may request the deletion of your personal information by contacting us. Please note that certain information may need to be retained for legal or operational purposes.

6. Cookies

We use cookies to enhance your shopping experience and provide personalized features. Cookies are small text files stored on your device that help us remember your preferences and track usage patterns on our website.

You can control and manage cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the content or privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

Bakhoorah’s services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child, we will take steps to delete that information as soon as possible.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." Please review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please contact us at:

Email: bakhoorahuae@gmail.com